It's frustrating to misunderstand a problem, or to deal with someone you are certain has misunderstood the problem. In that situation, influencing clarity is more difficult, and finding a solution stays clouded in ignorance.
The most troubling problems are rooted in ignorance.
You know that feeling that you're dealing with someone who just doesn't know what's going on? The frustration it causes, the distortion it encourages, the ignorance it perpetuates while frustration mounts?
What if you're that person, and you don't even know it?
The most troubling problems are rooted in ignorance, and sometimes we're the ones who do not know.
Centered problem solvers make room for that possibility - the chance that they do not know what they do not know.
It's not the solution, but it's a start.
-- doug smith
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The mastery of problem solving begins with the mastery of self. -- doug smith
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Highly structured? Wildly improvised? Harmonic, or distorted? Fast or slow? Analytics help, but there's nothing quite like a touch of t...
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Whenever I find a way to embrace joy some part of a problem fades away. -- doug smith
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Do you try to do everything on your own? If you're part of a team, and especially if you are leading a team, it goes better by collabora...
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Things change. Problems deepen. Solving a persistent problem might require us to let go of what has fixed it in the past. -- doug smith
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Sometimes it's more important to be centered than to be right. -- doug smith
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We're all in a hurry. Urgency is a way of life. When we're working on a problem it feels as if the faster we solve it the better. Bu...
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We can push really hard on hard problems and not get anywhere. The problem may be too fixed to get fixed. It may be too tough to push over. ...
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It's the system. Or maybe it's the process. It might not be you at all. It might not be your team at all. Personal problems come fro...
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Problems are complicated. We need to think clearly about them, to analyze their causes. We also need to act quickly because, oddly or not, s...
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