Problems resist easy answers. That's why we need to ask the tough questions.
Why are things the way they are? What is the deeper cause? On the surface, we may think we understand a problem. Digging deeper, asking probing and open ended questions, we can get at the heart of what is really going on.
Are people being rewarded for incorrect behavior? Is someone benefitting from the problem situation? If so, who? Is it too easy to ignore the problem? Is the source of the problem aware that there is even a problem?
For example, those who most resist a fair distribution of work are those who may not be working too hard. Why change? Executives making juicy bonuses may not even be aware of how hard it is to live paycheck to paycheck.
Creative problem solvers ask the tough questions with curiosity.
Not to judge. Not to punish. But to know. What's really going on?
Centered problem solvers use their creativity to separate people from the problem. They use their compassion to feel the discomfort of those in the throws of the problem. They use their courage to boldly propose better paths. And, they use their clarity to define their goal.
Ask the tough questions. Stay curious about the answers. Solve those pesky problems.
Where could you be more curious today?
-- Doug Smith
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The mastery of problem solving begins with the mastery of self. -- doug smith
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