How many problems have you solved by fixing people?
If it is truly a people problem, there may be a people-focused solution, but fixing people is tricky business. And most problems aren't caused by people or bad intentions or even carelessness. Most problems are process based or engineering based or simply the result of inadequate design.
You can't solve an engineering problem by fixing people.
But you can make it worse by trying...
-- Douglas Brent Smith
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