Have you ever been in a problem that seems completely caused by the people involved?
While most problems are process or design in nature, sometimes people are at the heart of it. And, fixing people is tough. Possibly impossible. I don't recommend it.
But there is a way to ease the issue. Without fixing people, we can fix our relationships with those people. We can increase our communication, spend more time, listen and understand more clearly what's going on.
Sometimes that's my favorite question when I work with a group that is stuck in a problem: what's going on?
Sometimes it's faster to work on our relationship before we work on the problem.
Because sometimes the problem is the relationship.
What relationships do you have that need more attention? What will you do to deliver that attention?
-- Doug Smith
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