Could your problem be in the design?
Broken processes, faulty products, short-sighted services...all of these and more can sometimes be the fault of poor design. To fix a problem, we should consider the design as part of our analysis.
A problem embedded in the design can be hard to spot if we take the design for granted.
It helps to look at the design with fresh eyes. Ask an outsider to assess the usefulness and friendliness of your design. Test it against expectations.
While it can be frustrating to think that a problem may have been baked in from the beginning, very often that's the case. It's not too late. Look at the design now.
-- Douglas Brent Smith
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